Q777 Privacy Policy – How We Protect Your Personal Data

This Privacy Policy applies to the Q777 online gaming platform accessible at q777.life and any associated Q777 mobile applications or services. Q777 is the data controller responsible for the personal information you provide when using our platform.

Q777 is a platform built specifically for Pakistani players, offering sports betting, PSL cricket markets, live casino games, poker, ludo and related gaming services. All services on Q777 are conducted in Pakistani rupees and accessed by players in Pakistan.

When we say "Q777", "we", "us" or "our" in this Privacy Policy, we are referring to the Q777 platform and its operating team. When we say "you" or "your", we mean any person who visits, registers with or uses Q777 in any capacity.

If you have any questions about this Privacy Policy or how Q777 handles your data, contact us at support@q777.life — a real member of our team will respond.

Q777 collects personal data in the categories described below. We collect only what is genuinely needed to provide and secure the Q777 service.

Q777 collects data through the following methods:

Direct collection — information you give us

When you register a Q777 account, you provide your name, date of birth, contact details and payment information directly. When you complete identity verification, you submit identity documents. When you contact Q777 support, your messages and their context are recorded. All of this is data you knowingly and voluntarily provide to us.

Automatic collection — information your device sends

When you access Q777 through a browser or application, technical data is automatically transmitted to our servers. This includes your IP address, device identifiers, browser type and version, and session activity. This data is collected automatically as a technical necessity of serving web content and is used primarily for security and platform optimisation rather than marketing profiling.

Cookies and similar technologies

Q777 uses cookies and similar tracking technologies on its website. See Section 8 for a full explanation of what cookies Q777 uses and how to manage them.

Third-party verification services

When you submit identity documents for KYC verification, Q777 uses a third-party identity verification provider to process and verify those documents. The provider receives only the data needed to complete verification and is contractually bound to Q777's data protection standards.

Q777 uses your personal data for the following specific purposes. For each purpose, the corresponding legal basis is noted in Section 5.

• Account creation and management: Setting up your Q777 account, keeping it secure, updating your preferences and maintaining your transaction history.
• Age and identity verification: Confirming that you are 18 or over and that you are who you say you are, as required by our obligations to prevent underage gambling.
• Processing financial transactions: Handling your deposits via Easypaisa, JazzCash and other methods, and processing your withdrawal requests back to your nominated account.
• Fraud and security: Detecting and preventing fraudulent activity, duplicate accounts, money laundering, bonus abuse and any other behaviour that threatens platform integrity or player safety.
• Responsible gaming monitoring: Identifying patterns of play that may indicate problem gambling behaviours, enabling Q777 to intervene appropriately and offer support tools.
• Customer support: Responding to your queries, resolving disputes, processing complaints and providing technical assistance.
• Legal and regulatory compliance: Meeting obligations to retain financial records and respond to lawful requests from regulatory authorities.
• Platform improvement: Analysing anonymised usage patterns to improve Q777's products, fix technical issues and develop new features.
• Marketing communications: Sending you information about Q777 promotions, bonuses and new products — only where you have consented to receive such communications or where Q777 has a legitimate interest in contacting existing customers about relevant offers. You can opt out at any time.

Q777 processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

• Contract performance: Processing your data is necessary to fulfil the contract between you and Q777 — operating your account, processing transactions and providing gaming services.
• Legal obligation: Q777 must retain certain financial and identity records to comply with applicable anti-money laundering regulations and other legal requirements.
• Legitimate interests: Q777 has a legitimate interest in preventing fraud, securing the platform and improving the Q777 service. These interests do not override your fundamental privacy rights.
• Consent: For optional marketing communications and for the use of non-essential cookies, Q777 relies on your consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

If you want to understand which legal basis applies to a specific data processing activity on Q777, contact support@q777.life and we will explain.

Q777 shares your personal data only in the following specific circumstances, and only to the extent necessary for the stated purpose:

• Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, your bank and Visa/Mastercard receive the financial data necessary to process your deposit or withdrawal. These parties operate under their own privacy policies and are regulated entities subject to applicable financial services regulations.
• Identity verification providers: When you submit KYC documents, our verification partner receives your identity documents to confirm authenticity. This provider processes data solely for verification and is bound by a strict data processing agreement with Q777.
• Fraud prevention services: Q777 participates in industry-standard fraud prevention networks. If fraudulent activity is confirmed on your account, relevant information may be shared with these services to protect other platforms and players in the industry.
• Legal and regulatory authorities: Q777 will disclose personal data to law enforcement, tax authorities or regulatory bodies when required to do so by a lawful order or legal obligation. Q777 will not disclose data voluntarily beyond what is legally required.
• IT and platform service providers: Q777's cloud hosting, database management and customer support platform providers may process data on Q777's behalf as data processors. All such providers are bound by data processing agreements that require them to protect your data to Q777's standards.

To be completely clear about what Q777 will never do with your data:

• Q777 will never sell your personal data to any third party.
• Q777 will never share your data with marketers, advertisers or data brokers for their commercial use.
• Q777 will never share your identity documents with parties other than the dedicated KYC verification provider.
• Q777 will never share your financial account details (full wallet numbers, IBANs, card numbers) with third parties other than the specific payment processor handling your transaction.
• Q777 will never share your gaming or betting history with family members, employers or any other personal contacts, even if requested by them.
• Q777 will never voluntarily disclose information to law enforcement beyond what is legally required.

These are firm commitments and reflect the standard Q777 has held since the platform launched. If you ever receive a communication claiming to be from Q777 that requests your personal data in an unexpected context, treat it as suspicious and contact support@q777.life to verify.

Q777 uses cookies — small text files stored on your device — and similar tracking technologies when you use the platform. Here is a straightforward explanation of what Q777 uses and why.

Essential cookies

These are necessary for Q777 to function. They handle session management (keeping you logged in while you navigate the platform), security tokens (protecting your account from CSRF attacks) and load balancing. You cannot opt out of essential cookies without losing core platform functionality.

Functional cookies

These remember your preferences — such as your language setting, preferred payment method and game display settings — so you do not have to re-enter them every visit. Q777 uses functional cookies to provide a more personalised experience.

Analytics cookies

Q777 uses analytics tools to understand how players interact with the platform — which pages are most visited, where users encounter difficulties, how long sessions last and similar aggregated behavioural data. This data is anonymised and used purely to improve Q777. You can opt out of analytics cookies through the Q777 cookie preference centre.

Managing cookies

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies. Note that blocking essential cookies will prevent you from logging in to Q777. For detailed guidance on managing cookies in your specific browser, consult your browser's help section.

Q777 applies multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or alteration.

Technical security measures in place at Q777 include:

• TLS encryption: All data transmitted between your device and Q777's servers is encrypted using current-standard TLS protocols.
• Encryption at rest: Sensitive data stored on Q777 servers — including identity documents, financial records and CNIC data — is encrypted at rest.
• Two-factor authentication: Q777 offers two-factor authentication (2FA) for player accounts. Q777 strongly recommends enabling this from your account settings.
• Access controls: Access to player data within Q777's operations is limited to staff members who genuinely need it for their specific role. Access logs are maintained and reviewed.
• Intrusion detection: Q777's infrastructure is monitored continuously for unusual activity that may indicate a security breach or attempted intrusion.

Despite these measures, no online platform can guarantee absolute security. Q777 commits to responding promptly and transparently to any security incident that affects player data, and to notifying affected players in accordance with applicable legal obligations.

Q777 retains your personal data for as long as your account is active and for a defined period after account closure, as set out below.

• Account data (identity, contact): Retained for the life of your account plus 5 years after account closure. This period supports our ability to respond to disputes, comply with anti-money laundering record-keeping obligations and assist with any law enforcement requests.
• Financial transaction records: Retained for 7 years after the transaction date in accordance with standard financial record-keeping obligations applicable to online gaming operations.
• Identity verification documents: Retained for 5 years after your account closure or the date the document was submitted if no account was subsequently created.
• Technical and usage data: Typically retained for 13 months from collection, after which it is aggregated and anonymised or deleted.
• Support communications: Retained for 3 years from the date of the communication to support dispute resolution and quality management.
• Marketing consent records: Retained for 3 years from the date of consent or until opt-out, whichever is sooner.

When retention periods expire, Q777 securely deletes or permanently anonymises the relevant data. If you request account deletion, data that Q777 is legally required to retain will be held for the applicable legal retention period in a restricted access state and will not be used for any operational purpose during that period.

Q777 respects your rights over your personal data. Below is a plain-language description of each right and how to exercise it. All requests are processed within 30 days and are free of charge for normal requests.

Q777 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process requires confirmation of age and we conduct age verification on accounts that show signs of underage use.

If you are a parent or guardian and you believe your child has created a Q777 account or provided us with personal data, contact us immediately at support@q777.life. We will close the account, refund any deposits and delete the minor's personal data as quickly as practicable. We take these reports very seriously and act on them without delay.

Q777 recommends that parents and guardians use parental control software and have open conversations with young people about the difference between entertainment gaming and real-money gaming platforms. Q777 is not an appropriate platform for anyone under 18, and we invest in age verification precisely to enforce this boundary.

Q777 sends promotional communications — including bonus offers, PSL season promotions, new game announcements and account-specific offers — to registered players by email and, where opted in, by SMS.

Q777 sends marketing communications to existing registered players on the basis of legitimate interests — we believe our players would reasonably expect to hear from us about relevant offers for the Q777 platform they have chosen to use. New players may also be asked to explicitly opt in to marketing at registration.

Regardless of how you came to receive marketing communications from Q777:

• Every Q777 promotional email contains an unsubscribe link. Clicking it will remove you from all Q777 marketing lists immediately.
• You can update your communication preferences at any time from the notification settings in your Q777 account dashboard.
• You can email support@q777.life to request removal from all marketing lists. We will process the request within 48 hours.
• Opting out of marketing does not affect transactional communications — Q777 will still send you account security alerts, deposit confirmations, withdrawal notifications and support responses.

Q777 does not use third-party marketing platforms that would expose your email address or contact details to external advertisers. All Q777 marketing communications come directly from Q777's own infrastructure.

Q777 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law or improvements in our data practices. When we make material changes — those that meaningfully affect how your data is used — we will notify registered players by email at least 14 days before the changes take effect.

Minor updates that do not materially affect your rights will be reflected in the updated policy on this page with a revised "Last Updated" date. We recommend bookmarking this page and reviewing it periodically.

If you continue to use Q777 after a policy update takes effect, you are considered to have accepted the revised privacy terms. If you disagree with a change, contact us to discuss your options — in many cases concerns can be addressed without needing to close your account.

For any questions about this Privacy Policy, to exercise your data rights, or to raise a privacy concern, contact the Q777 privacy team through the following channels:

• Email: support@q777.life (mark the subject "Privacy Request")
• Live chat: Available 24/7 on Q777 after login — ask to be connected to the privacy team
• Response time: Privacy requests are acknowledged within 2 working days and fully resolved within 30 calendar days
• Languages: Requests can be submitted in English or Urdu

If you are not satisfied with how Q777 has handled a privacy concern after going through our internal process, you have the right to escalate to the relevant data protection authority or seek independent legal advice. Q777 encourages you to contact us first — in most cases we can resolve concerns directly and quickly.